CAN YOU SPEAK CHINESE?
Piercer Sara is fluent in spoken Cantonese & English, but cannot read or write Chinese. Please send all text enquiries in English or a Cantonese voice message!
CAN I TAKE PICTURES DURING THE APPOINTMENT?
Video recording during the piercing is prohibited, Please ask to take photos!
DO YOU USE ANAESTHETIC/ NUMBING CREAM?
No, because it is not necessary, and anaesthetic can become toxic when entered into the bloodstream. *We reserve the right to refuse service if there is anaesthetic on the site.
Most piercings are 100% completed within a few minutes, and numbing cream can be time consuming to activate and can add a layer of slippery grease to the site which can interfere with our tools and process.
We direct the client to do a breathing exercise during the piercing to minimise discomfort and focus their attention on their breathing. Most piercings are completed within a few seconds.
CAN I BUY JEWELRY ONLY? (NO PIERCING SERVICE NEEDED)
Yes, all our jewelry is available for purchase without the need of a piercing service.
But our studio is private, and an appointment is needed to browse and purchase jewelry.
Please read our JEWELRY INFO page to learn more about the type of jewelry we carry. We cannot accept exchanges and there are no refunds after the jewelry leaves the shop!
To book an appointment for Jewelry Purchase, please CLICK HERE!
CAN YOU CURATE MY EAR?
Yes we can! Your booked piercing session (30mins) will include a consultation with Sara to confirm the position and select the jewelry before the actual piercing process.
The client is also welcomed to book a consultation only session (15mins) if they only want to consult before committing to getting pierced. Sorry we do not offer telephone or facetime consultations at this time!
CAN I USE MY OWN JEWELRY?
Unfortunately not, and this applies to both fresh and healed piercings.
This is because we have to be responsible for any and all jewelry we insert. When we insert the jewelry we supply, we can guarantee the jewelry’s quality, ensure its origin, and be certain of its measurements and sterility.
When clients bring jewelry in from outside sources, we have no legitimate guarantee of its origin, quality, and sterility so we cannot take responsibility for their installation.
After the piercing is well healed, the client is welcome to change the jewelry themselves, but we cannot be responsible for jewelry changes made by the client!
We cannot be responsible for irritations caused by poor jewelry changed by the client.
We use a longer post to start as a safety measure to allow room to accommodate swelling. This is standard practice as guided by APP requirements. Swelling is a normal and expected part of the healing process 🙂 Every one’s body is different, and some will swell more than other’s. The general idea is to maintain a healthy immune system to help your body heal. Your body cannot heal piercings as well when it is under stress, lacking sleep, poor diet, inconsistent aftercare etc.
CAN I FLY AND TRAVEL WITH A NEW PIERCING?
Yes, the client is safe to travel and fly with a new piercing but proper Aftercare must be observed.
CAN I DRINK ALCOHOL AFTER GETTING PIERCED?
Alcohol will thin your blood making it harder to clot and can also prolong swelling. We suggest avoid alcohol consumption 24hr before and after getting pierced.
CAN I GO SWIMMING AFTER GETTING PIERCED?
The piercing site is basically an open wound after the piercing is done. The general idea is to keep the wound clean and free from bacteria to prevent infections.
Submerging your fresh piercing in contaminated water such as in a swimming pool, beach, sauna, hot tub, etc. will risk exposing your piercing to a number of bacteria which can lead to infections.
We generally suggest avoid swimming for the first 3 months.
IS IT OK TO EXERCISE/ GET SWEATY AFTER GETTING PIERCED?
Yes, you are ok to workout and exercise after getting pierced, but use good judgement and avoid stress on and around the piercing site and make sure the piercing does not come in contact with contaminated surfaces/ objects (ie. dirty gym towel, yoga mat, head gear etc.)
IS IT POSSIBLE TO WEAR EARBUDS / HEADPHONES WITH CONCH/ TRAGUS/ DAITH PIERCING?
We generally ask the client to avoid stressing the piercing during its initial healing phase, and this includes avoid rubbing the jewelry with a (contaminated) object like headphones and earbuds. After the piercing is healed, you can use them again but make sure the headphones are clean!
CAN I STILL BREASTFEED AFTER GETTING NIPPLE PIERCINGS?
Yes you will still be able to breastfeed after getting your nipples pierced, but we strongly recommend that you remove the jewelry completely when breastfeeding to avoid choking risk.
CAN YOU HELP ME WITH A PROBLEM PIERCING DONE BY SOMEBODY ELSE?
Please understand that an irritated piercing can be due to a number of different reasons which can be challenging and time consuming to troubleshoot.
Because the original piercing was not done by us, we may not be able to comment on your situation with 100% certainty.
If the original piercing was done improperly such as incorrect position or angle, changing the jewelry will not solve the issue and some sites occasionally must be re-pierced to fix.
We charge a basic service fee of $300 hkd when troubleshooting piercings not done by us. This fee does not include jewelry and aftercare products.
The service fee also applies to jewelry changes on piercings not done by us.
MY OLD PIERCING CLOSED UP – CAN I GET IT REPIERCED?
Generally, if the piercing site is not scarred, we can safely re-pierce again. But if there is scarring on the site, we may have to slightly adjust the position to avoid the scarring.
**If a needle is used to re-pierce an old piercing site , this process is still considered a “new piercing” and full service charge will be applied.
SHOULD I SOAK OR SPRAY MY NEW PIERCING?
SALINE SOAKING is intended to help irrigate the freshly created piercing channel. This process can also help reduce initial swelling and aching.
HOW TO DO A SALINE SOAK?
NEILMED PIERCING AFTERCARE SPRAY is intended for convenient and quick surface level cleaning.
HOW TO USE NEILMED PIERCING AFTERCARE SPRAY?
WHAT ARE SOME COMMON PROBLEMS THAT CAN HAPPEN?
IS MY PIERCING INFECTED?
A piercing can be irritated, but its not always an infection. We must first determine what the problem is, and then recommend proper treatment. This diagram can help show the difference between an infection vs. irritation.
My piercing is infected! What should I do?
If your piercing looks like the infected side of the picture example, we highly recommend you seek medical attention immediately, and request oral antibiotic tablets. Try to avoid using creams or ointments as that can attract more dirt and bacteria. The whole idea is to keep the wound as clean as possible.
My piercing is irritated! What can I do?
If your piercing looks like the irritated side of the picture example, we must determine what is irritating you. Did you stop cleaning the piercing? If so, start doing Saline Soaks (cup method) immediately, and continue doing soaks consistently on a regular schedule will greatly help soothe your irritated piercing. Do you sleep on your piercing? This is a habit that you will need to avoid! Sleeping on your piercing can make your piercing heal crooked, form irritation bumps, risk infection etc. Avoid sleeping on your piercing to eliminate the chances of bumps forming on your piercing.
There are bumps on my piercing! What can I do?
Irritation bumps are formed when there is excessive irritation. They can be soothed by eliminating the irritation. We recommend doing saline soaks every day, and avoid sleeping on the piercing. But sometimes even doing your very best still doesn’t help! If that is the case, for persistent bumps that don’t go away from Saline Soaking, I use a product called No-Pull Discs to help flatten piercing bumps.
What is No-Pull Piercing Disc?
From their website: “Authentic NoPull Piercing Disc® was initially designed to protect new or sensitive piercings from jewelry backings, providing a comfortable cushion of soft, medical-grade silicone. But also, the Disc was consistently helping to heal hypertrophic scarring; a common and stubborn bump that can develop in new or even long-healed piercings! Please have a look at their Instagram gallery to see real results!
If you still have questions, please contact me!